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FAQ

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In Store Appointment
Virtual Live Appointment
  • HOW CAN I PLACE AN ONLINE ORDER?
    To place an order online, please follow the below steps: - Add a product to your basket by clicking on “Order” in the selected product page. • Select the size and quantity you would like to order. • Complete your order by clicking on “My Basket” and then “Proceed to checkout”. • You can modify or validate your basket and select your delivery method before making your payment. • You will be asked to complete your delivery and billing address by selecting one of the following three options: - Log In: This enables access to your personal ELIE SAAB account. - Create an Account: This option allows you to create your ELIE SAAB profile for future purchases. - Continue as Guest: This option enables you to place an order without creating an account, but your order history will not be saved. • Fill in the information of your billing address to complete your order. • Within a few minutes, you will receive an email confirming your order along with your digital receipt. • When your order is shipped, you will receive a second email with a tracking number so that you can track the delivery of your package. Purchases made online shall be reserved for personal customer use or gifting and not for resale. Our Customer Care team is happy to assist you along the way. Please contact us for more information.
  • CAN I CANCEL OR CHANGE MY ORDER?
    If you wish to modify or cancel your order, please contact our Customer Care team. We are happy to assist you with any request you may have. Please see our Full Terms & Conditions Online for more information.
  • HOW DO I KNOW MY SIZE?
    All Carnivel online items have a size guide section in the product detail page. If you need additional help, our Fashion Advisors will be more than happy to confirm your size, we also confirm your size prior delivery.
  • WHO ARE THE CARRIERS FOR DELIVERY?
    Carnivel works with several carriers: •FedEx •Royal Mail •Auspost •DHL •Aramex •UPS •TNT
  • IS AN ONLINE PURCHASE SECURED?
    All transactions done on the Carnivel Website are extremely secure and PCI DSS / Wix compliant. In addition, Carnivel commits not to save any credit card information. Each bank has its own authentication system.
  • HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?
    An Order Confirmation and a Digital Receipt will be sent to your email address for all orders placed on the Carnivel website. To request a duplicate receipt, please contact us. Our Customer Care team will be happy to help you.
  • WHERE DO I FIND PRODUCTS THAT I HAVE SEEN IN MAGAZINES, BLOGS OR SOCIAL MEDIA?
    Our Customer Care team is happy to assist you. Please contact us for more information.
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